Frequently Asked Questions
Everything you need to know about your Sun Home experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a return policy for your products?
Yes, we offer a 30-day return policy. Items must be in their original packaging and unused condition to qualify for a full refund, minus shipping and handling fees.
Are your products covered by a warranty?
Every Sun Home product comes with a comprehensive manufacturer's warranty. This covers defects in materials and workmanship for a period of one year from the date of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through Affirm at checkout.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Is international shipping available?
Currently, we only ship directly to customers within the United States and Canada. For other international inquiries, please contact our support team for a custom shipping quote.